Privacy Policy

We may collect information you provide directly to us, including your name, email address, account details, support requests, ticket messages, uploaded attachments, billing or licensing information, and communications with our team.

We may also collect technical information such as device and browser details, approximate usage data, authentication events, log data, and information needed to secure, maintain, and improve the Services.

We use information to provide and operate the Services, authenticate users, deliver software and support, respond to tickets, maintain security, improve product performance, develop features, communicate with customers, and comply with legal obligations.

We may use support submissions and usage patterns to improve internal workflows, documentation, and AI-assisted support experiences, subject to applicable law and contractual obligations.

If you send us files, screenshots, drawings, models, or support messages, we may store and review them to troubleshoot issues, respond to requests, and maintain a record of support interactions.

If you use the AI assistant, prompts and responses may be processed through service providers that support our AI features. Do not submit highly sensitive, regulated, or confidential information unless you are comfortable with that processing and have the right to share it.

We may share information with service providers and infrastructure partners that help us operate the Services, such as hosting, cloud storage, authentication, analytics, communications, and AI providers.

We may also disclose information when reasonably necessary to protect rights, investigate misuse, enforce our terms, comply with legal process, or respond to lawful requests from authorities.

We do not sell personal information for cash in the ordinary course of our business.

We retain information for as long as reasonably necessary to provide the Services, maintain business and support records, resolve disputes, enforce agreements, and comply with legal obligations.

Retention periods may vary depending on the type of data, the nature of your relationship with us, and operational or legal requirements.

We use reasonable administrative, technical, and organizational measures designed to protect information. However, no system is completely secure, and we cannot guarantee absolute security.

You may choose not to provide certain information, but some features may not function without it.

You may contact us to request access, correction, or deletion of certain personal information, subject to technical, contractual, and legal limits. You may also close your account by contacting support.

The Services are intended for business and professional use and are not directed to children under 13. We do not knowingly collect personal information from children under 13 through the Services.

Your information may be processed and stored in countries other than your own, including where our service providers operate. By using the Services, you understand that data protection laws in those locations may differ from those in your jurisdiction.

We may update this Privacy Policy from time to time. Updates become effective when posted on this page unless a later date is stated.