FAQ

Clear answers to common setup, licensing, and workflow questions.

These answers cover the questions users ask most often before purchase, during setup, and while learning the extension.

Installation

Answer installation questions such as supported SketchUp versions, extension loading, first launch, panel access, and how to confirm the extension is enabled correctly.

Licensing & Billing

Explain how license terms work, how renewals or update periods are handled, how seats are assigned, and where users should go for invoice or payment questions.

Support Process

Explain the fastest support paths, what information helps most in a ticket, where logs fit into troubleshooting, and when users should start with docs or FAQ before escalating.